Terms & Conditions
TERMS AND CONDITIONS
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
www.flutesshop.com(hereinafter referred to as "Website") is the exclusive property of M/s. Rangoli Associates with its registered office at # 3-5-170/C, Narayanguda, Opposite Water Tank, Narayanguda, Hyderabad, Telangana-500029
For this purpose, the term “Third Party / Third Parties” shall mean and include users and any parties other than M/s. Rangoli Associates.
www.flutesshop.comallows users to surf, browse the Website without registering. The term “we”, “us”, “our” shall M/s. Rangoli Associates.
As long as you comply
non-transferable, limited privilege to enter, access, use the Website.
Rangoli Associates is
an intermediary and offers an online platform through the Website(www.flutesshop.com ). The online platform displays various categories of
cosmetic products belonging to the leading brands in India. Further, the online
platform enables the users to purchase such cosmetic products made available
through the website (www.flutesshop.com ). The online platform also facilitates the delivery of such
cosmetic products ordered through the website (www.flutesshop.com ) to the user’s doorstep through third party delivery
You understand, acknowledge and accept that the online platform i.e. www.flutesshop.comis only a mere facilitator in third regard.
TERMS OF ONLINE PLATFORM
You understand, agree and acknowledge that the online platform will feature various third parties. The Website shall, however, take no responsibility in any manner for the content, descriptions, images and any information relating to such third parties which are made available on
You herein understand and agree that the Third Parties, users are independent professionals, and neither , Rangoli Associates shall hold any responsibility, liability thereof in whatsoever manner
1. The online platform www.flutesshop.comis only a mere facilitator of information, content, descriptions, images etc. relating to Third Parties
2. All such content, images, description relating to Third Parties are only displayed on the online platform
3. The online platform www.flutesshop.comshall not endorse or advise or involve in whatsoever manner with regard to such content, images, description relating to such Third Parties including but not limited to any warranties
4. The online platform www.flutesshop.comshall not in whatsoever manner resolve or mediate any dispute or disagreement between the Third Parties and users
5. The online platform www.flutesshop.comshall not make any representation with regard any content, images, descriptions relating to the Third Parties
6. You understand, acknowledge and accept that the online platform , Rangoli Associates shall not be held liable in whatsoever manner for any but not limited to acts, actions, activities, commissions, omissions, misconduct, fraud or negligence of the Third Parties, users.
www.flutesshop.comshall be used only by persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use . If you are a minor i.e. under the age of 18 years, you shall not register as a member of www.flutesshop.comand shall not use . As a minor if you wish to use or transact on , such use may be made by your legal guardian or parents. www.flutesshop.comreserves the right to terminate your Registration and / or refuse to provide you with access to , in case it is brought to the notice of www.flutesshop.comor if it is discovered that you are under the age of 18 years.
REGISTRATION & NO CHARGES
not charge any fee for downloading, browsing, accessing, creating an account on
. However, www.flutesshop.commay at its sole discretion introduce new services and modify
some or all of the existing services offered on .
In such an event, www.flutesshop.comreserves the right to introduce fees for the new services
offered or amend/introduce fees for existing services, as the case may be.
Changes to the Fee Policy shall be posted on www.flutesshop.comand such changes shall automatically become effective
immediately after they are posted on
You agree, undertake
and confirm that your use of www.flutesshop.comshall be strictly governed by the following binding
principles. You hereby agree not to use www.flutesshop.comto:-
(a) harass or advocate harassment of another person;
(b) involve the transmission of "junk mail”, "chain letters”, or unsolicited mass mailing or "spamming";
(c) promote illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
(d) infringe upon or violates any third party's rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity];
(e) promote an illegal or unauthorized copy of another person's copyrighted work such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices
(f) provide material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
(g) provide instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
(h) upload, share, transmit video, photographs, or images of another person (with a minor or an adult).
(i) to gain or attempt to gain unauthorized access or exceeds the scope of authorized access to www.flutesshop.comor to account information or other areas of www.flutesshop.comor solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
(k) solicit gambling or engage in any gambling activity which We, in Our sole discretion, believe is or could be construed as being illegal;
(l) interfere with another user's use and enjoyment of www.flutesshop.comor any other individual's user and enjoyment of similar services;
(m) harm minors in any way;
(n) infringe any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items including images, pictures, information, data;
(o) violate any law for the time being in force;
(p) spread, transmit, upload software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
(q) threaten the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
(r) to offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.
(s)You shall not create liability for us or cause us to lose (in whole or in part) the services of our ISPs or any third parties including individuals, companies, entities, organisations etc.
PROHIBITED USE OF
1. You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of www.flutesshop.comor any Content, or in any way reproduce or circumvent the navigational structure or presentation of or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through . We reserve our right to bar any such activity.
2. You shall not attempt to gain unauthorized access to any portion or feature of www.flutesshop.comor any other systems or networks connected to www.flutesshop.comor to any server, computer, network, or to any of the services offered on or through , by hacking, password “mining” or any other illegitimate means.
3. You shall not probe,
scan or test the vulnerability of www.flutesshop.comor any network connected to www.flutesshop.comnor breach the security or authentication measures on www.flutesshop.comor any network connected to.
You may not reverse look-up, trace or seek to trace any information on any
other user of , or any other
customer, including any account on www.flutesshop.comnot owned by You, to its source, or exploit www.flutesshop.comor any service or information made available or offered by or
4. You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about us or the brand name used by us including the terms M/s. Rangoli Associates, , in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by www.flutesshop.comor otherwise engage in any conduct or action that might tarnish the image or reputation, of M/s. Rangoli Associates, www.flutesshop.comor otherwise tarnish or dilute any trade or service marks, trade name and/or goodwill associated with the trade or service marks, trade name as may be owned or used by us. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of ‘s systems or networks, or any systems or networks connected to the Website
5. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of www.flutesshop.comor any transaction being conducted through , or with any other person’s use of
6. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal, you send to us on or through the www.flutesshop.comor any service offered on or through . You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.
8. You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000and rules there under as applicable and as amended from time to time and also all applicable laws, rules and regulations.
11. You understand that we have the right at all times to disclose any information (including the identity of the persons providing information or materials on www.flutesshop.comas necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, we shall (You hereby expressly authorize us to) disclose any information about You to law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.
13. It is possible that other Users (including unauthorized users or “hackers”) may post or transmit offensive or obscene materials on www.flutesshop.comand that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of www.flutesshop.comand that the recipient may use such information to harass or injure you. We do not approve of such unauthorized uses, but by using www.flutesshop.com. You acknowledge and agree that we are not responsible for the use of any personal information that You publicly disclose or share with others on
14.shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).
CONTENTS POSTED ON THE WEBSITE
The content, images, description etc. relating to the Third Parties and any information uploaded any user while signing up on www.flutesshop.comshall herein after be referred to as “Third-Party Content”. You herein agree that the online platform www.flutesshop.comshall merely display such “Third-Party Content” and shall be a mere intermediary for this purpose.
All the intellectual property, proprietary rights arising out of such “Third Party Content” shall be the exclusive property of the respective intellectual property owners. We have no intention to acquire the intellectual property arising out of Third-Party Content. In no event, shall M/s. Rangoli Associates, ,any responsibility, liability for such Third-Party Content.
www.flutesshop.commay also contain free images, content from the internet, images legally outsourced from various sources, royalty free images and in such case, the source of the images, content may also be mentioned, and credit shall be given to the respective intellectual property owner.
Nothing contained herein shall be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, www.flutesshop.comor other medium for publication or distribution or for any commercial enterprise, without the express prior written consent of M/s. Rangoli Associates,
LEGAL ACTION AGAINST THE THIRD-PARTY / THIRD PARTIES
In the event of any criminal act committed by any user, Third Party / Third Parties or its staff or affiliates, you may take legal action against such Third Party / Third Parties or its staff or affiliates and in such cases , M/s. Rangoli Associates shall also be informed about the same.
In the occurrence of the any such event mentioned above, you shall not make , M/s. Rangoli Associates, a party to such offence, as the Third Party or its staff or affiliates are individually and severally liable for any criminal act committed by them
LIABILITY DUE TO INTERNET CONNECTIVITY & NETWORK ISSUES
, M/s. Rangoli Associates shall hold no responsibility, liability for any actions, acts including but not limited to errors, transmission, activities and issues arising out of internet connectivity and any other network related issues.
1. You shall be obliged to provide accurate information and other details to us
2. You shall also adhere to the minimum age requirement i.e. 18 years as defined by the law of the land
3. You shall read all the policies, terms mentioned in
4. You shall not copy or use the information contained in
5. You shall ensure compliance to the User Review policy contained herein
6. You shall be responsible for all and acts, actions, activities, commissions, omissions, fraud, negligence, misrepresentation etc. arising out of your account
7. You shall be responsible for ensuring reasonable security measures regarding your login credentials and in event shall , M/s. Rangoli Associates be responsible or liable in this regard
8. You shall be responsible for any providing accurate, complete, true information while registering on In no event shall Rangoli Associates, www.flutesshop.comhold any liability, responsibility in whatsoever manner in this regard
9. You shall be able to do the following on signing up on
· Place Orders
· Add products to Wish List
· Check Order History
· Purchase Gift Certificates
www.flutesshop.com and all the services, included on or otherwise made available to You thereof are provided on “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, www.flutesshop.com does not warrant that: -
ii. www.flutesshop.com do not warrant that the Website; information, Content, Images, Descriptions (including software) or services included on or otherwise made available to You thereof, their servers; or electronic communication sent from us are free of viruses or other harmful components.
Nothing on www.flutesshop.com constitutes, or is meant to constitute, advice of any kind.
We disclaim any damages, liabilities, loss, claims including ANY SPECIAL, INCIDENTAL, INDIRECT or CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION OR ARISING OUT OF YOUR USE OF THE WEBSITE.
You will be required to enter a valid name, phone number and email id while availing registering on www.flutesshop.com. By registering your phone number, email with us, you consent to be contacted by us via phone calls and / or SMS notifications and/ or email, in case of any updates including delivery updates.
OFFERS & PROMOS
www.flutesshop.com may have offers, promos for its users. In the event of such offers, promos, reward coupons etc. any and all information regarding any offers and promos including but not limited to offer terms, coupons, promos, redemption, eligibility, expiry etc. shall be provided in such respective offer and promo. Further, www.flutesshop.com shall also provide Promo Codes and Gift Certificates to its users from time to time and enables the user to purchase Gift Certificates and gift the same to their near & dear.
APPLICABLE LAW / JURISDICTION
www.flutesshop.comdoes not ensure that the
content including description, data and information thereof is accurate, complete, reliable, current, or
error-free and assumes no liability in this regard.
www.flutesshop.commay include inaccuracies and typographical errors. Changes and improvements are periodically made to the site and the information therein. We do not warrant or assume any legal liability or responsibility for the completeness, or usefulness of any information, content, images etc. Information received via www.flutesshop.comshould not be relied upon for personal, legal or financial decisions.
We shall be liable for any technical and relative issue with regard to www.flutesshop.com. However, we shall hold no liability for unforeseen circumstances, force majeure events and situations beyond our control
THIRD PARTY LIABILITY
· The Third Party shall be solely and exclusively liable in full and complete for any content, images, description, accuracy of information and any other information relating to the products displayed and made available for sale through
· The Third Party shall be solely and exclusively liable in full and complete for any and all their products which are made available for sale through
You shall be liable for all acts, actions, activities, commissions, omissions, negligence, orders arising out of your account with respect to www.flutesshop.com
· You shall be liable for making payment for the orders you place through www.flutesshop.com
· You shall be liable for providing correct and accurate details including name, address, phone no etc. while registering and placing orders through www.flutesshop.com
· You shall be liable for creating strong passwords and adopting reasonable security practices and procedures regarding login credentials
In order to facilitate payments for the products purchased by You or ordered by you through www.flutesshop.com , an online payment gateway facility is provided. However, you shall be able to make the payment through such online payment gateway provided in www.flutesshop.com using net banking, credit/debit card account. Further, such online payments shall be governed by the terms and conditions of such online payment gateway www.ccavenue.com in addition to the legal policies mentioned in www.flutesshop.com and You herein agree to abide by the same
CREDIT CARD PAYMENT
Your credit card details shall be transferred directly to our payment service provider for immediate authorization and are not recorded or stored in our database. Once we have received authorization from the payment service provider, we shall confirm your order.
2. You understand, accept and agree that the payment facility provided by www.flutesshop.com is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, collection and remittance facility for the Transactions on www.flutesshop.com using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing Payment Facility, www.flutesshop.com is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price
3. www.flutesshop.com reserves the right to impose limits on the number of Transactions or Transaction Price which we may receive from on an individual Valid Credit/ Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual User during any time period, and reserves the right to refuse to process Transactions exceeding such limit.
4. www.flutesshop.com reserves the right to refuse to process Transactions by Users with a prior history of questionable charges including without limitation breach of any agreements by User with www.flutesshop.com or breach / violation of any law or any charges imposed by Issuing Bank or breach of any policy.
5. In the event, www.flutesshop.com is not satisfied with the creditability of the User, it will have the right to reject the receipt of / Users
6. www.flutesshop.commay delay notifying the payment confirmation, if www.flutesshop.com deems suspicious or for Users conducting high transaction volumes to ensure safety of the Transaction and Transaction Price. In addition, www.flutesshop.com may hold the service and may not provide service at the request of law enforcement officials or in the event the user is engaged in any form of illegal activity.
7. The user acknowledges that www.flutesshop.com will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction / Transaction Price or any delay in processing a Transaction / Transaction Price which is beyond control of www.flutesshop.com
CASH ON DELIVERY (COD) ORDERS
In the event of cash on delivery orders, payments have to be made at the time of delivery to our delivery person. However, the Products shall be handed over to you by our delivery person only upon receiving the full and complete payment regarding your order(s).
All the products purchased or ordered through www.flutesshop.comshall be delivered to the doorstep of the users as per the timeline mentioned thereof. Further, www.flutesshop.comshall be responsible for ensuring the timely delivery of such orders. However, delivery of orders may be delayed in the event of any acts beyond the control of www.flutesshop.com.
All products purchased or order through the Website (www.flutesshop.com) shall be shipped as per the shipping time and shipping charges provided by our logistic partner and shall be specifically mentioned for each product which shall be mentioned on the Website.
However, the shipping time & shipping charges shall vary from product to product based on the delivery locations as well. The shipping charges mentioned are estimated, however, in case of any additional charges, such additional charges shall be intimated to You and You shall be responsible for payment of such additional charges
NOTIFICATION OF SHIPMENT
In case an order is placed through www.flutesshop.comwe shall send information to You through email and SMS (email id, mobile no provided by You during checkout or registration) notifying the details of Shipment regarding your order. This also includes the name of the logistic partner, tracking number and the date of delivery regarding Your order.
· You shall be able to cancel your order before your order is dispatched
in no event you shall be able to cancel your orders once the same is dispatched
You shall be eligible for refund only in the following cases and the amount paid towards such order shall be refunded to you based on the mode of payment opted by you.
· In the event of order mismatch
· In the event the product(s) ordered are defective
· In the event the products are damaged at the time of delivery
Your refund shall be processed within 15 days from the date of cancellation