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    TERMS AND CONDITIONS

    This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

    This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.flutesshop.com

    www.flutesshop.com (hereinafter referred to as "Website") is the exclusive property of M/s. Rangoli Associates with its registered office at # 3-5-170/C, Narayanguda, Opposite Water Tank, Narayanguda, Hyderabad, Telangana-500029

    Your use of the www.flutesshop.com is governed by the following terms and conditions (“Terms of Use”) as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you browse, access, secure access to the Website, You shall be subject to all the policies and terms mentioned herein. By merely accessing or securing access, browsing the Website, You shall be contracting with www.flutesshop.com,Rangoli Associates and these terms and conditions including the policies constitute your binding obligations, with www.flutesshop.com, Rangoli Associates.

    For the purpose of these Terms of Use, wherever the context so requires ‘You’ or “User” shall mean any natural or legal person browsing, accessing or who has registered on the Website by providing name, email id, phone no, passwords while signing up and registering on the Website as Registered User using Computer, Mobile phones, Tablets.

    For this purpose, the term “Third Party / Third Parties” shall mean and include users and any parties other than M/s. Rangoli Associates.

    www.flutesshop.com allows users to surf, browse the Website without registering. The term “we”, “us”, “our” shall M/s. Rangoli Associates.

    We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website, following the posting of changes shall indicate your consent and acceptance to such revisions

    As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter, access, use the Website.

    ACCESSING, BROWSING, REGISTERING ON THE WEBSITE INDICATE YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS, SO PLEASE READ THE TERMS AND CONDITIONS CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by the Privacy Policy and legal policies mentioned on www.flutesshop.com

    ONLINE PLATFORM

    Rangoli Associates is an intermediary and offers an online platform through the Website(www.flutesshop.com ). The online platform displays various categories of cosmetic products belonging to the leading brands in India. Further, the online platform enables the users to purchase such cosmetic products made available through the website (www.flutesshop.com ). The online platform also facilitates the delivery of such cosmetic products ordered through the website (www.flutesshop.com ) to the user’s doorstep through third party delivery personnel.
    You understand, acknowledge and accept that the online platform i.e.
    www.flutesshop.com is only a mere facilitator in third regard.

    TERMS OF ONLINE PLATFORM

    You understand, agree and acknowledge that the online platform will feature various third parties. The Website shall, however, take no responsibility in any manner for the content, descriptions, images and any information relating to such third parties which are made available on www.flutesshop.com

    You herein understand and agree that the Third Parties, users are independent professionals, and neither www.flutesshop.com, Rangoli Associates shall hold any responsibility, liability thereof in whatsoever manner

    1.       The online platform www.flutesshop.com is only a mere facilitator of information, content, descriptions, images etc. relating to Third Parties

    2.       All such content, images, description relating to Third Parties are only displayed on the online platform www.flutesshop.com

    3.       The online platform www.flutesshop.com shall not endorse or advise or involve in whatsoever manner with regard to such content, images, description relating to such Third Parties including but not limited to any warranties

    4.        The online platform www.flutesshop.com shall not in whatsoever manner resolve or mediate any dispute or disagreement between the Third Parties and users

    5.       The online platform www.flutesshop.com shall not make any representation with regard any content, images, descriptions relating to the Third Parties

    6.       You understand, acknowledge and accept that the online platform www.flutesshop.com, Rangoli Associates shall not be held liable in whatsoever manner for any but not limited to acts, actions, activities, commissions, omissions, misconduct, fraud or negligence of the Third Parties, users.

    TERMS OF USE
    www.flutesshop.com shall be used only by persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use www.flutesshop.com. If you are a minor i.e. under the age of 18 years, you shall not register as a member of www.flutesshop.com and shall not use www.flutesshop.com. As a minor if you wish to use or transact on www.flutesshop.com, such use may be made by your legal guardian or parents. www.flutesshop.com reserves the right to terminate your Registration and / or refuse to provide you with access to www.flutesshop.com, in case it is brought to the notice of www.flutesshop.com or if it is discovered that you are under the age of 18 years.

    REGISTRATION & NO CHARGES

    www.flutesshop.com does not charge any fee for downloading, browsing, accessing, creating an account on www.flutesshop.com. However, www.flutesshop.com may at its sole discretion introduce new services and modify some or all of the existing services offered on www.flutesshop.com. In such an event, www.flutesshop.com reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on www.flutesshop.com and such changes shall automatically become effective immediately after they are posted on www.flutesshop.com. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to www.flutesshop.com

    www.flutesshop.com’ s TERMS OF USE

    You agree, undertake and confirm that your use of www.flutesshop.com shall be strictly governed by the following binding principles. You hereby agree not to use www.flutesshop.com to:-
    (a) harass or advocate harassment of another person;
    (b) involve the transmission of "junk mail”, "chain letters”, or unsolicited mass mailing or "spamming";
    (c) promote illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
    (d) infringe upon or violates any third party's rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity];
    (e) promote an illegal or unauthorized copy of another person's copyrighted work such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices
    (f) provide material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
    (g) provide instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
    (h) upload, share, transmit video, photographs, or images of another person (with a minor or an adult).
    (i) to gain or attempt to gain unauthorized access or exceeds the scope of authorized access to
    www.flutesshop.com or to account information or other areas of www.flutesshop.com or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
    (j) engage in commercial activities and/or sales without our prior written consent of
    www.flutesshop.com such as contests, sweepstakes, barter, advertising and pyramid schemes etc. related to www.flutesshop.com. Throughout this Terms of Use,www.flutesshop.com‘s prior written consent means a communication coming from www.flutesshop.coms Legal Department, categorically in response to your request, and categorically addressing the activity or conduct for which you seek authorization;
    (k) solicit gambling or engage in any gambling activity which We, in Our sole discretion, believe is or could be construed as being illegal;
    (l) interfere with another user's use and enjoyment of
    www.flutesshop.com or any other individual's user and enjoyment of similar services;
    (m) harm minors in any way;
    (n) infringe any patent, trademark, copyright or other proprietary rights or  third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items including images, pictures, information, data;
    (o) violate any law for the time being in force;
    (p) spread, transmit, upload software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
    (q) threaten the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
    (r) to offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force. 
    (s)You shall not create liability for us or cause us to lose (in whole or in part) the services of our ISPs or any third parties including individuals, companies, entities, organisations etc.

    PROHIBITED USE OF www.flutesshop.com

    1. You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of www.flutesshop.com or any Content, or in any way reproduce or circumvent the navigational structure or presentation of www.flutesshop.comor any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through www.flutesshop.com. We reserve our right to bar any such activity.

    2. You shall not attempt to gain unauthorized access to any portion or feature of www.flutesshop.com or any other systems or networks connected to www.flutesshop.com or to any server, computer, network, or to any of the services offered on or through www.flutesshop.com, by hacking, password “mining” or any other illegitimate means.

    3. You shall not probe, scan or test the vulnerability of www.flutesshop.com or any network connected to www.flutesshop.com nor breach the security or authentication measures on www.flutesshop.com or any network connected towww.flutesshop.com. You may not reverse look-up, trace or seek to trace any information on any other user of www.flutesshop.com, or any other customer, including any account on www.flutesshop.com not owned by You, to its source, or exploit www.flutesshop.com or any service or information made available or offered by or through www.flutesshop.com, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by www.flutesshop.com

    4. You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about us or the brand name used by us including the terms M/s. Rangoli Associates,
    www.flutesshop.com or otherwise engage in any conduct or action that might tarnish the image or reputation, of M/s. Rangoli Associates, www.flutesshop.com or otherwise tarnish or dilute any trade or service marks, trade name and/or goodwill associated with the trade or service marks, trade name as may be owned or used by us. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of www.flutesshop.com‘s systems or networks, or any systems or networks connected to the Website

    5. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of www.flutesshop.com or any transaction being conducted through www.flutesshop.com, or with any other person’s use of www.flutesshop.com

    6. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal, you send to us on or through the www.flutesshop.com or any service offered on or through www.flutesshop.com. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

    7. You may not use www.flutesshop.com or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of M/s. Rangoli Associates, www.flutesshop.com and / or others.

    8. You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000and rules there under as applicable and as amended from time to time and also all applicable laws, rules and regulations.

    9. You may not transmit any chain letters or unsolicited commercial or junk email to other users via www.flutesshop.com

    10. It shall be a violation of these Terms of Use to use any information obtained from
    www.flutesshop.com in order to harass, abuse, or harm another person, or solicit, or sell to another person including but not limited to individuals, entities, companies, organizations any such information.

    11. You understand that we have the right at all times to disclose any information (including the identity of the persons providing information or materials on www.flutesshop.com as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, we shall (You hereby expressly authorize us to) disclose any information about You to law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.

    12. We reserve the right, but has no obligation, to monitor the materials posted on www.flutesshop.com shall have the right to remove or edit any content, product, image that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. In no event shall M/s. Rangoli Associates, www.flutesshop.com assume or have any responsibility or liability for any Content, information posted, uploaded, provided by any Third Party. Further, neither www.flutesshop.com, M/s. Rangoli Associates shall hold any responsibility, liability for any claims, damages or losses resulting from such content, product details, images, descriptions, actions of any Third Party

    13. It is possible that other Users (including unauthorized users or “hackers”) may post or transmit offensive or obscene materials on www.flutesshop.com and that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of www.flutesshop.com and that the recipient may use such information to harass or injure you. We do not approve of such unauthorized uses, but by using www.flutesshop.com. You acknowledge and agree that we are not responsible for the use of any personal information that You publicly disclose or share with others on www.flutesshop.com

    14.www.flutesshop.com shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).

    CONTENTS POSTED ON THE WEBSITE
    The Platform description, Content, text, user interfaces, visual interfaces, photographs, images, pictures, trademarks, logos, and artwork relating to
    www.flutesshop.com shall be the sole property of M/s. Rangoli Associates and we have worldwide, perpetual and transferable rights in regard to such Content. We shall be entitled to, consistent with our Privacy Policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works.

    The content, images, description etc. relating to the Third Parties and any information uploaded any user while signing up on www.flutesshop.com shall herein after be referred to as “Third-Party Content”. You herein agree that the online platform www.flutesshop.com shall merely display such “Third-Party Content” and shall be a mere intermediary for this purpose.

    All the intellectual property, proprietary rights arising out of such “Third Party Content” shall be the exclusive property of the respective intellectual property owners. We have no intention to acquire the intellectual property arising out of Third-Party Content. In no event, shall M/s. Rangoli Associates, www.flutesshop.com,any responsibility, liability for such Third-Party Content.

    www.flutesshop.com may also contain free images, content from the internet, images legally outsourced from various sources, royalty free images and in such case, the source of the images, content may also be mentioned, and credit shall be given to the respective intellectual property owner.

    Nothing contained herein shall be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, www.flutesshop.com or other medium for publication or distribution or for any commercial enterprise, without the express prior written consent of M/s. Rangoli Associates,www.flutesshop.com

    LEGAL ACTION AGAINST THE THIRD-PARTY / THIRD PARTIES

    In the event of any criminal act committed by any user, Third Party / Third Parties or its staff or affiliates, you may take legal action against such Third Party / Third Parties or its staff or affiliates and in such cases www.flutesshop.com, M/s. Rangoli Associates shall also be informed about the same.

    In the occurrence of the any such event mentioned above, you shall not make www.flutesshop.com, M/s. Rangoli Associates, a party to such offence, as the Third Party or its staff or affiliates are individually and severally liable for any criminal act committed by them

    LIABILITY DUE TO INTERNET CONNECTIVITY & NETWORK ISSUES

    www.flutesshop.com, M/s. Rangoli Associates shall hold no responsibility, liability for any actions, acts including but not limited to errors, transmission, activities and issues arising out of internet connectivity and any other network related issues.

    USER OBLIGATIONS

    1.       You shall be obliged to provide accurate information and other details to us

    2.       You shall also adhere to the minimum age requirement i.e. 18 years as defined by the law of the land

    3.       You shall read all the policies, terms mentioned in www.flutesshop.com

    4.       You shall not copy or use the information contained in www.flutesshop.com

    5.       You shall ensure compliance to the User Review policy contained herein

    6.       You shall be responsible for all and acts, actions, activities, commissions, omissions, fraud, negligence, misrepresentation etc.  arising out of your account

    7.       You shall be responsible for ensuring reasonable security measures regarding your login credentials and in event shall www.flutesshop.com, M/s. Rangoli Associates be responsible or liable in this regard

    8.       You shall be responsible for any providing accurate, complete, true information while registering on www.flutesshop.com. In no event shall Rangoli Associates, www.flutesshop.com hold any liability, responsibility in whatsoever manner in this regard

    9.       You shall be able to do the following on signing up on www.flutesshop.com

     

    ·         Place Orders

    ·         Add products to Wish List

    ·         Check Order History

    ·         Purchase Gift Certificates

    PRIVACY
    We view protection of Your privacy as a very important principle. We understand clearly that You and Your Sensitive Personal Information is one of our most important assets. We store and process Your Sensitive Personal Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. Our Privacy Policy is available for more details.

    LEGAL DISCLAIMER

    www.flutesshop.com and all the services, included on or otherwise made available to You thereof are provided on “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, www.flutesshop.com does not warrant that: -

    i.                     www.flutesshop.com will be constantly available, or available at all; or the information on www.flutesshop.com is complete, true, accurate or non-misleading.

    ii.                    www.flutesshop.com do not warrant that the Website; information, Content, Images, Descriptions (including software) or services included on or otherwise made available to You thereof, their servers; or electronic communication sent from us are free of viruses or other harmful components.

    Nothing on www.flutesshop.com constitutes, or is meant to constitute, advice of any kind.

    We disclaim any damages, liabilities, loss, claims including ANY SPECIAL, INCIDENTAL, INDIRECT or CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION OR ARISING OUT OF YOUR USE OF THE WEBSITE.

    You will be required to enter a valid name, phone number and email id while availing registering on www.flutesshop.com. By registering your phone number, email with us, you consent to be contacted by us via phone calls and / or SMS notifications and/ or email, in case of any updates including delivery updates.

    OFFERS & PROMOS

    www.flutesshop.com  may have offers, promos for its users. In the event of such offers, promos, reward coupons etc. any and all information regarding any offers and promos including but not limited to offer terms, coupons, promos, redemption, eligibility, expiry etc. shall be provided in such respective offer and promo.  Further, www.flutesshop.com shall also provide Promo Codes and Gift Certificates to its users from time to time and enables the user to purchase Gift Certificates and gift the same to their near & dear.

    INDEMNITY
    You shall indemnify and hold harmless
    www.flutesshop.com, M/s. Rangoli Associates, its Directors, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions, damage claims made by any third party including third party vendor, user or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

    APPLICABLE LAW / JURISDICTION
    Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Hyderabad, Telangana, India.

    DESCRIPTION

    www.flutesshop.com does not ensure that the content including description, data and information thereof is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.
    www.flutesshop.com may include inaccuracies and typographical errors. Changes and improvements are periodically made to the site and the information therein. We do not warrant or assume any legal liability or responsibility for the completeness, or usefulness of any information, content, images etc. Information received via www.flutesshop.com should not be relied upon for personal, legal or financial decisions.

    LIABILITY

    OUR LIABILITY

    We shall be liable for any technical and relative issue with regard to www.flutesshop.com. However, we shall hold no liability for unforeseen circumstances, force majeure events and situations beyond our control

    THIRD PARTY LIABILITY

    ·         The Third Party shall be solely and exclusively liable in full and complete for any content, images, description, accuracy of information and any other information relating to the products displayed and made available for sale through www.flutesshop.com

    ·         The Third Party shall be solely and exclusively liable in full and complete for any and all their products which are made available for sale through www.flutesshop.com

     

     

    USER LIABILITY

    ·         You shall be liable for all acts, actions, activities, commissions, omissions, negligence, orders arising out of your account with respect to www.flutesshop.com

    ·         You shall be liable for making payment for the orders you place through www.flutesshop.com

    ·         You shall be liable for providing correct and accurate details including name, address, phone no etc. while registering and placing orders through www.flutesshop.com

    ·         You shall be liable for creating strong passwords and adopting reasonable security practices and procedures regarding login credentials

    ONLINE PAYMENT

    In order to facilitate payments for the products purchased by You or ordered by you through www.flutesshop.com , an online payment gateway facility is provided. However, you shall be able to make the payment through such online payment gateway provided in www.flutesshop.com using net banking, credit/debit card account. Further, such online payments shall be governed by the terms and conditions of such online payment gateway www.ccavenue.com in addition to the legal policies mentioned in www.flutesshop.com and You herein agree to abide by the same

    CREDIT CARD PAYMENT

    Your credit card details shall be transferred directly to our payment service provider for immediate authorization and are not recorded or stored in our database. Once we have received authorization from the payment service provider, we shall confirm your order.

    Further:

    1.You have categorically authorized www.flutesshop.com to collect, process, facilitate and remit payments and / or electronically from other Users in respect of transactions through Payment Facility. Your relationship with www.flutesshop.com is on a principal to principal basis and by accepting these Terms of Use you agree that www.flutesshop.com is an independent contractor for all purposes, and does not have control of or liability for the products that are listed on www.flutesshop.com that are paid for by using the Payment gateway

    2. You understand, accept and agree that the payment facility provided by www.flutesshop.com is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, collection and remittance facility for the Transactions on www.flutesshop.com using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing Payment Facility, www.flutesshop.com is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price

    3. www.flutesshop.com reserves the right to impose limits on the number of Transactions or Transaction Price which we may receive from on an individual Valid Credit/ Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual User during any time period, and reserves the right to refuse to process Transactions exceeding such limit.

    4. www.flutesshop.com reserves the right to refuse to process Transactions by Users with a prior history of questionable charges including without limitation breach of any agreements by User with www.flutesshop.com or breach / violation of any law or any charges imposed by Issuing Bank or breach of any policy.

    5. In the event, www.flutesshop.com is not satisfied with the creditability of the User, it will have the right to reject the receipt of / Users

    6. www.flutesshop.commay delay notifying the payment confirmation, if www.flutesshop.com deems suspicious or for Users conducting high transaction volumes to ensure safety of the Transaction and Transaction Price. In addition, www.flutesshop.com may hold the service and may not provide service at the request of law enforcement officials or in the event the user is engaged in any form of illegal activity.

    7. The user acknowledges that www.flutesshop.com will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction / Transaction Price or any delay in processing a Transaction / Transaction Price which is beyond control of www.flutesshop.com

    CASH ON DELIVERY (COD) ORDERS

    In the event of cash on delivery orders, payments have to be made at the time of delivery to our delivery person. However, the Products shall be handed over to you by our delivery person only upon receiving the full and complete payment regarding your order(s).

    DELIVERY POLICY

    All the products purchased or ordered through www.flutesshop.com shall be delivered to the doorstep of the users as per the timeline mentioned thereof. Further, www.flutesshop.com shall be responsible for ensuring the timely delivery of such orders. However, delivery of orders may be delayed in the event of any acts beyond the control of www.flutesshop.com.

    SHIPPING POLICY

    All products purchased or order through the Website (www.flutesshop.com) shall be shipped as per the shipping time and shipping charges provided by our logistic partner and shall be specifically mentioned for each product which shall be mentioned on the Website.

    However, the shipping time & shipping charges shall vary from product to product based on the delivery locations as well. The shipping charges mentioned are estimated, however, in case of any additional charges, such additional charges shall be intimated to You and You shall be responsible for payment of such additional charges

    NOTIFICATION OF SHIPMENT

    In case an order is placed through www.flutesshop.com we shall send information to You through email and SMS (email id, mobile no provided by You during checkout or registration) notifying the details of Shipment regarding your order. This also includes the name of the logistic partner, tracking number and the date of delivery regarding Your order.

    CANCELLATION POLICY

    ·         You shall be able to cancel your order before your order is dispatched

    ·         However, in no event you shall be able to cancel your orders once the same is dispatched

    REFUND POLICY

    You shall be eligible for refund only in the following cases and the amount paid towards such order shall be refunded to you based on the mode of payment opted by you.

    ·         In the event of order mismatch

    ·         In the event the product(s) ordered are defective

    ·         In the event the products are damaged at the time of delivery

    Your refund shall be processed within 15 days from the date of cancellation